Refunds & cancellation

A paid plan on Easinvy Retail is that plan for one shop, paid in advance in Indian rupees, for the period you chose — one, three, six or twelve months from the date of payment.

There is no joining fee and no minimum term beyond the period you chose.

When you pay, you authorise a standing instruction — UPI Autopay or a card mandate — through Razorpay. At the end of each period the same amount is charged again, and your plan continues. Razorpay tells you by email or SMS before each charge, as the RBI requires.

The amount never changes on its own. If we change a price, it applies from your next decision to pay, not to a mandate you already hold.

Cancel any time from Settings → Billing inside your shop, with one button and no notice period. Your plan runs to the end of the period you have already paid for, no further charge is made, and your shop then goes back to the Free limits.

You can also stop the mandate from your bank or UPI app. If you do, we will treat it the same way: the paid period runs out, then Free.

If you would like your account closed and your records deleted, email us and we will do it.

A period that has already begun is not refunded — the service was available for it. We will refund in full, without argument, where:

• you were charged twice for the same period
• you were charged an amount other than the price shown when you set up autopay
• a renewal was charged after you had cancelled
• a payment was taken and the plan never applied to your shop
• the service was unusable for a sustained period and we could not put it right

Outside those, if something has genuinely gone wrong, write to us and say what happened. We would rather settle it than have it end up as a card dispute.

Back to the same card, UPI ID or account the payment came from. We cannot send it anywhere else — the payment gateway will not allow it, and that restriction exists to protect you.

We approve refunds within 3 working days of agreeing one. Once approved, the money typically reaches you in 5 to 7 working days, depending on your bank.

Nothing is deleted, ever, for cancelling or for not paying.

Your shop moves to the Free plan's limits. You keep reading and using every bill, item, customer and supplier you have entered. If you hold more items than the Free plan allows, they all stay — the limit applies to adding new ones, not to what already exists.

Set up autopay again later and the caps lift again, with everything exactly where you left it.

Costs nothing, so there is nothing to cancel and nothing to refund. It does not expire and it is not a trial.

Ask us to delete the shop whenever you want it gone.

Email hello@easinvy.com with your shop's name and, if it is about a payment, the reference from your bank or card statement. We answer within one working day.